Quality Policy
Oakdale is a provider of psychological therapy, support, advice and personal and professional development services, delivered through appropriately, qualified and experienced practitioners from a range of professional backgrounds.
Oakdale’s board, management and staff are committed to the following quality policy.
In Oakdale, quality means assessing and understanding customers’ needs, developing a service to meet those needs at agreed costs and within defined service levels.
To implement this quality policy, the goals and objectives of the company are as follows:
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to maintain and document a Quality Management System that provides the assurance that clients’ requirements would be met.
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to select suppliers and sub-contractors who are accountable, demonstrate the same commitment to quality, follow Oakdale’s protocols and provide professional services within agreed timescales
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to develop new and innovative products and services to meet the changing demands of Oakdale’s existing and potential customers.
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To achieve the above, the company educates, trains, appraises and evaluates its employees and third party service providers in all the required aspects of quality management.
In the delivery of its services, Oakdale complies with all statutory and regulatory requirements and the guidelines of relevant professional bodies.
August 2011