Wellbeing at Work

Oakdale’s Wellbeing at Work programmes provide a range of services to support organisations and their employees across the UK. Our programmes are designed to improve morale, effectiveness and attendance. Oakdale's emphasis is on providing bespoke solutions for clients to suit their requirements and the particular needs of their employees.

Oakdale's wellbeing programmes are characterised by a determination to provide the highest calibre of servicesin its sector in relation to clinical quality, service quality and client satisfaction. Oakdale is at the forefront of developments in its field and is able to offer flexible and innovative solutions to its clients whilst at the same time ensuring that it provides evidence-based services with successful outcomes that are also cost effective for the purchaser.

Oakdale's Health and Wellbeing Services

Oakdale's core services are available to employees only or to employees and their immediate family members. They include:

• 24 hour / 365 days per year freephone counselling helpline

• legal advice helpline

• GP helpline

• telephone counselling

• e-counselling

• management advisory service

• face to face counselling and psychotherapy (including couples counselling and family therapy)

In supporting these services Oakdale publicises the scheme to employees and gives the client organisation the management information and customer service they require. This is done by providing the following:

• publicity materials (usually including leaflets, wallet cards and posters)

• regular input for clients' intranet sites

• briefing sessions

• support for company health and wellbeing events

• contract and relationship management

• regular management information reports that, whilst maintaining client confidentiality give a full breakdown of service utilisation; reasons for using the service; agreed demographic data; information about any emerging trends or hot-spots within the organisation; outcomes data; return on investment information and client satisfaction results

Value for Money

Our experience has shown that client companies can expect a return to their business of at least twice their investment in Oakdale's EAP service, and as much as ten times in certain circumstances. Not only is there evidence to show that absence is reduced, but the attraction and retention of high quality staff is achieved and the mitigation of stress throughout the business improves corporate effectiveness. As part of its processes, Oakdale captures information regarding the extent to which the service:

• helped employees who were absent from work get back to work

• helped employees who were about to take sickness absence due to stress or mental health issues stay at work

• helped people function more effectively at work

• helped relationships in the workplace

This data can be readily analysed to give clients clear information about the value of the service to their organisation.

Quality

Oakdale is committed to providing its client organisations and service users with a high quality service in all respects:

• clinical quality

• service quality

• user experience

• timely provision of agreed utilisation and management information

• dedicated client relationship manager

Clinical quality is assured through:

• conducting scored clinical assessments (by means of a brief questionnaire that clients are asked to complete if they are having a course of counselling or therapy)

• ensuring that the practitioner assigned to each client has the appropriate skills and areas of specialisation/expertise required by that client

• conducting quality assurance reviews for each case

• maintaining a rigorous clinical audit regime

Service quality is set within the service level agreement and would typically include:

• the availability of a 24 hours per day freephone counselling helpline answered in person by fully qualified Oakdale counsellors

• the assignment of the case to an appropriate practitioner within 24 hours

• meeting the client's preferences for a male or female counsellor, and the time, day and venue convenient to the client

• giving clients the choice of the way in which the counselling is delivered (e.g. face to face, telephone or e-counselling)

Oakdale has over 2,000 affiliated practitioners throughout the country so that suitable therapy can be provided regardless of where an employee lives or works and at a time to suit the employee, including evening and weekend appointments.

Oakdale provides a full acount of service performance together with a comprehensive interpretation.

Oakdale offers solutions at three levels:

• Prevention

  Preventative programmes promote health and reduce absence by dealing with the sources of stress and ill health. By identifying at-risk employees or work-groups, we can implement targeted training, support and change programmes.

• Early Intervention

  Even with good primary prevention, employees will fall ill or have difficulties that affect performance or attendance. Our early intervention solutions such as employee assistance programmes, absence management and mediation address critical human resource issues.

• Rehabilitation

  A small proportion of employees require specialist help to deal with problems relating to long-term absence from work. Oakdale’s multi-disciplinary case management team provides focused rehabilitation services to expedite an employee’s return to work.

Areas where our counselling helps include:

Work related difficulties that we can help with include:

Typical clinical issues that we can help with include: