FAQ / Other Useful Information

Where will I be seen?

Oakdale provides a local service with therapists working in GP practices and other local venues throughout the Darlington area. Some therapies are also delivered by telephone.

Confidentiality

Client confidentially is important to Oakdale. Your therapist will provide details of Oakdale’s commitment to client confidentiality and our client confidentiality policy at your first appointment.

Therapies in Different Languages

The service has therapists available who speak a variety of languages. If you would prefer to receive therapy in a language other than English please let your GP know upon referral or make Oakdale aware at your first appointment. We will do our best to accommodate this request. If you would like to see a therapist able to speak a language other than English and we cannot accommodate this in our face-to-face service, we will be able to arrange telephone counselling in most languages.

Cancellations

Please note that the service is in high demand and each appointment is valuable. It is, therefore, important that you make every effort to attend your appointments. If in exceptional circumstances you are unable to attend please ensure that you give notice of at least three working days by telephoning the number above.