FAQ / Other Useful Information

Where will I be seen?

MHCO provides services face-to-face, on the telephone, or online. This depends on the particular treatment, what is most appropriate, and your preferences about where to be seen. Face to face individual therapy, groups and workshops will take place at a variety of NHS and community venues throughout Northumberland.

What are your opening hours?

We are open Monday to Thursday from 8am to 8pm, Friday from 8am to 5pm and Saturday from 9am to 1pm. Outside of those hours you can leave a message on our answering machine. We are closed on Bank Holidays.

Confidentiality

All information is treated in the strictest confidence and this will be discussed with youat your first appointment. Very occasionally if somebody is at risk, it may be necessary liaise with other services or professionals.

Cancellations

Please note that this service is in very high demand and each appointment is valuable. It is therefore important that you make every effort to attend your appointments. If in exceptional circumstances you are unable to attend, please ensure that you give notice of at least three working days by telephoning or emailing MHCO.