FAQs

How will a counsellor help me?

Counsellors use their skills, training and experience to listen, support and help you to explore your difficulties, encouraging you to see different perspectives and identify options for change.

How much will it cost?

We have a scale of fees depending on the service provided. Fees will be discussed with you before your first session.

Do I need my doctor to refer me?

A referral is not necessary. You can telephone direct or use email us  to arrange an initial assessment. We also take referrals from GP’s, psychiatrists, social workers, specialist consultants, solicitors and other professionals.

What happens if I miss an appointment?

If you would like to cancel you appointment, please contact us giving at least 48 hours notice. Clients are charged if appointments are missed without sufficient notice.

How many appointments will I need?

Counselling can range from one session to many. A defined number of sessions can be agreed at the start, or it can be open ended with the focus on a particular issue and reviews at certain points during the counselling. This will be discussed with you at the initial session.

Are my sessions confidential?

All information disclosed in a counselling environment is treated as confidential and will not be disclosed to a third party without your permission, unless either you or a third person are at risk.

I am not sure what kind of help I need. I have heard of different kinds of therapies but I don’t know how to choose.

You can speak to a duty counsellor who will discuss your particular problem and what sort of person you are to work out the best approach for you.

I am not sure whether I need help alone or with my partner.

The duty counsellor will discuss this with you and make sure that both options are kept open.

I know my son/daughter needs help but I don’t know how to talk about it them to get them to see someone.

The duty counsellor is available to explore this with you and advise you what to do.